Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024
Measuring successful service engagement solely on customer issue resolution is no longer good enough. Today, it's a business imperative to deliver personalized, fast service experiences at every touch point and through every engagement channel. The most effective way to achieve this is to build long-term customer loyalty and transform operations with modern, AI-enhanced capabilities across all service processes and interactions. Microsoft is continuously enhancing Microsoft Dynamics 365 Customer service to empower customers to differentiate service organizations, and Forrester Research has noticed and designated Microsoft a Leader in "The Forrester Wave™: Customer Service Solutions, Q1 2024." This blog post highlights the significance of this distinction. Read the blog post and contact us to learn how Netbase Solutions Pty Ltd can help you differentiate your organization's service operations with AI.
What recognition has Microsoft received in customer service solutions?
Microsoft has been recognized as a Leader in The Forrester Wave™: Customer Service Solutions for Q1 2024, achieving top scores in business intelligence, process management, and collaboration criteria.
How does Microsoft Dynamics 365 enhance agent productivity?
Microsoft Dynamics 365 Customer Service enhances agent productivity by providing AI-powered tools like Microsoft Copilot, which helps agents quickly find information and automate mundane tasks. This has led to a reported 22% reduction in time to close cases for certain lines of business.
What principles guide Microsoft's approach to AI in customer service?
Microsoft's approach to AI is guided by principles of fairness, reliability and safety, privacy and security, inclusiveness, transparency, and accountability, ensuring that their AI solutions positively impact society while maintaining data privacy and protection.

Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024
published by Netbase Solutions Pty Ltd
Established in 2010, NETbase Solutions brings a wealth of experience across strategic, consultative and support services. We help enable collaboration, integration, and productivity using Microsoft cloud platforms such as: Microsoft 365, and Dynamics 365.
We are the Sunshine Coast Microsoft Partner specialising in Microsoft Office 365.
Our team of professionals revolutionise your business with thought leadership and brilliant outcomes.
To get more value from Microsoft 365, we have enabled remote working, enhanced security and compliance while keeping you up to date. Microsoft 365 brings together all the applications in the Microsoft Office stack into one simple platform.
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