Banco Ciudad accelerates innovation and reduces time to market with AI, powered by Microsoft 365 Copilot, Copilot Studio, and Azure | Microsoft Customer Stories
Organizations across industries are using AI to work smarter and faster. This customer story highlights how Banco Ciudad leveraged Microsoft 365 Copilot to automate manual tasks, speed decision-making, and enhance collaboration. Read how this results in faster innovation and reduced time to market. Contact Netbase Solutions Pty Ltd to explore how Microsoft solutions can help your business achieve similar outcomes.
How has Banco Ciudad utilized AI to improve productivity?
Banco Ciudad has implemented Microsoft 365 Copilot, Copilot Studio, and Azure to automate tasks and develop AI agents. This strategy has allowed the bank to free up 2,400 hours annually, enabling employees to focus on higher-value tasks without downsizing. The bank has also projected a total impact of USD75,000 per month through these AI initiatives.
What benefits have been observed from AI integration?
Since integrating AI, Banco Ciudad has seen significant benefits, including saving over USD14,500 per month from call center sentiment analysis and nearly 900 additional hours saved monthly through AI-driven efficiencies. Additionally, 90% of employees have expressed approval of the AI agents used for credit card and loan processes.
What is the role of the AI Center of Excellence?
The AI Center of Excellence at Banco Ciudad was established to centralize and lead the bank's AI strategy, aligning initiatives with organizational goals. In its first six months, the CoE developed over ten AI agents to automate various tasks, and it aims to double that number to further enhance impact and efficiency across the bank.
Banco Ciudad accelerates innovation and reduces time to market with AI, powered by Microsoft 365 Copilot, Copilot Studio, and Azure | Microsoft Customer Stories
published by Netbase Solutions Pty Ltd
Established in 2010, NETbase Solutions brings a wealth of experience across strategic, consultative and support services. We help enable collaboration, integration, and productivity using Microsoft cloud platforms such as: Microsoft 365, and Dynamics 365.
We are the Sunshine Coast Microsoft Partner specialising in Microsoft Office 365.
Our team of professionals revolutionise your business with thought leadership and brilliant outcomes.
To get more value from Microsoft 365, we have enabled remote working, enhanced security and compliance while keeping you up to date. Microsoft 365 brings together all the applications in the Microsoft Office stack into one simple platform.
To learn more, please visit netbasesolutions.com
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