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Delivering Personalized Experiences in Times of Change
Providing an exceptional, relevant customer experience is no longer an option, it's a necessity. Businesses need critical insight to attract new customers, keep existing ones happy, and optimize business operations.
This eBook explains how to collect and learn from your customer data, and what Microsoft Dynamics 365 can do to make it possible. Read the eBook here.
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Personalized marketing is crucial because customers now expect highly relevant experiences at every interaction. With more options available, organizations must optimize customer experiences to attract new customers and retain existing ones. Research indicates that companies utilizing individually targeted offerings see revenue growth of 5 to 15 percent compared to those that do not. Additionally, over 90 percent of U.S. consumers find personalized marketing appealing, highlighting its importance in fostering customer relationships and trust.
What challenges do companies face in leveraging customer data?
Many organizations struggle to provide the personalized experiences customers expect due to data silos and the inability to process large volumes of data effectively. While data is often collected from various channels, it may not be readily accessible or actionable. Additionally, companies may lack the necessary infrastructure and expertise to synthesize this data in real-time, making it difficult to gain a comprehensive view of customer behavior and preferences.
How can Microsoft assist in enhancing customer experiences?
Microsoft offers a suite of tools designed to help organizations connect with customers more effectively. The Microsoft Customer Experience Platform integrates transactional, behavioral, and demographic data to provide a complete view of customers. Tools like Microsoft Dynamics 365 Marketing and Customer Insights enable businesses to deliver personalized content and gain real-time insights into customer behavior. This approach allows companies to move from reactive to proactive marketing, ultimately driving revenue and building stronger customer relationships.
Delivering Personalized Experiences in Times of Change
published by Netbase Solutions Pty Ltd
Established in 2010, NETbase Solutions brings a wealth of experience across strategic, consultative and support services. We help enable collaboration, integration, and productivity using Microsoft cloud platforms such as: Microsoft 365, and Dynamics 365.
We are the Sunshine Coast Microsoft Partner specialising in Microsoft Office 365.
Our team of professionals revolutionise your business with thought leadership and brilliant outcomes.
To get more value from Microsoft 365, we have enabled remote working, enhanced security and compliance while keeping you up to date. Microsoft 365 brings together all the applications in the Microsoft Office stack into one simple platform.
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